End-to-end Delivery Process
Delay in Delivery
Blip.My aims to make the delivery experience of your purchased items quick and hassle free.
1. Incoming orders are processed on a daily basis during business days (Monday to Friday, excluding Saturday, Sunday and Public Holidays). All orders placed during the weekends and public holiday will be processed on the next available business day.
2. Blip.my will send you a confirmation email of your order after your payment has been verified and authorized by the bank. The confirmation email will contain your order details in the form of a tax invoice. If you do not receive your order confirmation email within 2 business days, kindly check your email junk folder. Alternatively you may also contact our customer service team at firstname.lastname@example.org or Whatsapp +6012 832-2070
We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
- Besides our own delivery team, we work in partnership with 4 big logistic companies: GD EXPRESS, SKYNET, NINJAVAN and POSLAJU to serve our customer best.
- 2. Delivery usually takes between 3 to 5 business days for West Malaysia and 3 to 7 business days for East Malaysia. An additional day is usually required for deliveries within east Malaysia or rural addresses. There might be delivery delay during peak season such as State and National Public holidays where estimated duration may not apply.
- 3. We are currently delivering within East and West Malaysia only but rest assured that we are working to extend worldwide shipping in stages.
- 4. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
- 5. In any case that your parcel was returned to us and need to be resend to you due to incorrect address or not picked up at the courier outlet during the specified period, you will need to bear the cost of shipping that will incur to be resend to you.
Damaged, Defective & Missing Items
- 1. If you find that the items you have ordered are damaged (broken packaging) upon delivery, please report to email@example.com or Whatsapp +6012 832-2070 within 3 working days from the date you receive the product with supporting evidence and order number. Keep all items boxes, free gifts and packing material shipped to you for inspection. Any reimbursement is subject to our discretion.
- 2. If you find that the items are missing, please report to our Customer Service team at firstname.lastname@example.org or Whatsapp +6012 832-2070 within 3 working days from the date you receive the product with supporting evidence and order number and we will attend to your report.
- 3. In the unlikely event of product failure during the warranty period, Philips Service Center offers free repair or service within Malaysia. Please bring along your warranty card and tax invoice to your nearest Service Center to claim warranty.
Tracking of Shipment / Delivery
Upon shipping arrangement, we will notify you the shipping/ delivery tracking number via email after 5 working days.
We are currently in the midst of setting up our shipping/ delivery tracking system and hope to serve you better in the future
Acknowledge receipt of goods
Source of identification is not required during the delivery on your purchase
However, you are required to sign and acknowledge the consignment note upon receiving your bill purchase
Should you independently designate a third party to receive your items on your behalf, the third party may be required to produce his identification card for recording purposes
We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item. If the item you ordered is out of stock, we will notify you within three (3) business days of your order. If you have any questions on items that are not available online, please contact our Customer Service team at email@example.com or Whatsapp +6012 832-2070
Blip.My reserves the rights to cancel or reject any transaction.